Conversational Selling

Ever since I've started working in Greenadapt as an appointment setter, I don't want to sound "salesy" as much as possible. Though I have been in the customer service industry for the longest time, setting an appointment is fresh territory.

This week, I have learned that you really don't have to be pushy to set an appointment with potential customers and clients. That I have to build a relationship with them so I can win their trust. People buy from people they trust.

Selling is a two-way conversation. You got to know the customer's needs before making that pitch. Though I have to present the company's products and services in the middle of the conversation, I still have to listen more and never assume the customer's needs.

Conversational selling is like having a conversation with a real friend. Forget about your script, and know them by heart instead.

I still have a long way to go when it comes to this field, and I'd be glad to share them all.

#ConversationSelling #AppointmentSetting #CustomerService #CustomerSupport #Sales #Marketing. #Telemarketing #ColdCalling

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