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I'm Mark Zapata, a skilled Customer Experience Professional with expertise in various areas such as customer service, technical support, sales, and virtual assistance. My enthusiasm for my work is boundless, and I am always eager to expand my knowledge to better serve my clients. With a sharp learning curve and an unwavering commitment to building long-term client relationships, I am the perfect partner for your needs. My versatility allows me to handle a wide range of tasks, from taking calls and non-voice support to sales, virtual assistance, and even website development. With me on your team, you can rest assured that success is within your grasp. So, if you require assistance in providing exceptional customer experience and support, look no further!
Before my customer support role, I worked as an online English instructor from 2010 to 2018. During my eight-year stint as an ESL teacher, I taught Basic Grammar, TOEFL, and Business English to Korean and Japanese children, VIP clients, and businessmen.
I have been a passionate blogger for over a decade, covering a diverse range of topics such as music, English, and personal opinions. My strength lies in my ability to spontaneously create engaging content.
I currently manage three blogs and I am responsible for designing and customizing their CSS and HTML. Over the years, I have gained extensive experience in this field and I am proficient in using popular blogging platforms such as Blogger, Weebly, Wix site, and WordPress.
In addition to my extensive experience in teaching English for over a decade, I have also developed excellent writing, editing, and proofreading skills. I have honed these skills by checking my students' diaries and essays and translating sermons from Filipino to English for many preachers.
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Currently, I am further expanding my language proficiency by studying Spanish with the aid of language platforms. I am highly motivated to take my skills to the next level and become certified in Spanish, and I am currently making plans to achieve this goal.
